Refund policy

Welcome to Adrian,

We apologize if our product did not meet your expectations. Please contact us through one of our communication channels to follow up and complete the exchange or return process.

Email: info@adrianksa.com
WhatsApp / Mobile: 0540935217

Return Period:

Returns or exchanges must be requested within a maximum period of 7 days from the date of receipt. We apologize that we are unable to accept any return or exchange request after this period.

Please make sure to inspect your order carefully upon receipt.

Product Condition:

1. The product must be returned in its original condition, unused, and free from scratches, damage, or any similar signs of use.

2. The product must be returned or exchanged in the same original carton it was delivered in, including the paper label attached to it. We apologize that we are unable to process any return or exchange without the original Adrian carton.

3. Returns for discounted items will be processed based on the actual discounted price paid.

4. In the event of a return request where there is no manufacturing defect or error in the order/model, the shipping cost will be charged to the customer.

Shipping Cost:

1. Shipping for returns or exchanges is free when applicable. Once the return or exchange request is accepted, a return shipping label number will be provided so you can follow up on the shipment.

Cash Refund:

1. Refunds will be issued using the same original payment method. This applies to payments made through Tabby, Tamara, or bank cards. For Cash on Delivery orders, the refund will be transferred to the customer's bank account.

2. Refunds are processed within 4–14 working days from the date the returned product is received at our warehouse, inspected, and approved.

Please note that your bank or payment provider may require additional processing time before the refunded amount appears in your account.